HELP Program Manager/Site Administrator
Anna Castillo-Lora, PM Ph. 757-953-0462 DSN. 377-0462

HELP Medical Director
LCDR John W. Roman, MD Ph. 757-953-0307

HELP Consult Manager
HM1 Warren J. Rifenburgh Ph. 757-953-6823

Common Issues
Reset Password or Forgot Username
Request a new Account
How to Request a HELP Account
How to Fix Certificate Warning on Personal Computers

Consultations
Consultation Procedure
Sharing the case with colleagues
Attaching Files to a Comment
Requesting Case Closure
How to Get HELP Case into AHLTA
Resident Note

Workload
Submit Work Load Credit Instructions (NMC Portsmouth Providers Only)
Workload Credit Guidance: ORIGINATING SITE
Workload Credit Guidance: NMC PORTSMOUTH
Workload Credit on Behalf

Patient Movement/Administration
Patient Movement Procedure
Request For Information (RFI) Procedure
Adding Appointments
Requesting a Consultation On Behalf Of
Blank Form 3899
Blank Form SF513
Air Force Medical Clearance Letter

Miscellaneous
Change Case Provider
Creating an Outlook Rule for Notifications
Finding your Case
Keeping a Case on Recent Activity
Leaving Comments
Remove User from a Case (Administrators only)
Submit a HELP Change Request (by email)
Sending Files with SAFE

Supplemental Information
HELP Information Paper 2020
HELP SAGE 2016 One Year Review
HELP Return on Investment Analysis

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